GENERAL

How do I contact customer service?

Customer service can only be reached via email or interocitor. Please contact info@mst3k.com.

Customer service is available 9 a.m. to 5 p.m., Monday through Friday [Pacific Time]. Customer service is not available on weekends or major holidays because those guys like to have fun too, you know.

How do I create an account on your site?

To create an account, go to https://mst3kstore.com/auth/register.

Once you have created an account, it can be accessed by logging in here: https://mst3kstore.com/auth/login. When logged in, you will be able to see your current order summary, tracking information (once your order ships), and your order history.

If you have forgotten your password, please go here to receive a new password: https://mst3kstore.com/auth/forgot. We’d recommend against using the passwords “crow4evah,” “iheartgypsy” or “hikeeba” due to their obviousness.

ORDERS

I just placed my order – can I add to it?

Unfortunately, we cannot add items to an order once it has been placed. You will need to place a separate order for any additional items you wish to purchase.

How do I cancel my order?

Please contact info@mst3k.com to cancel your order. Please note that if your order has already shipped, we will be unable to cancel it, but we will be able to give it a stern talking-to.

How do I track my order?

When you place an order, you will be sent an order confirmation email, which will contain your order number.

If you have an MST3K Store account, details about the progress of your order and your order history will be available there.

If you do not have an MST3K Store account, you can always contact us at info@mst3k.com about the status of your order.  We can tell you where your order is in the process on any business day. We cannot tell you how to escape from a satellite on the dark side of the moon.

SHIPPING

How soon will my order ship?

Orders for in stock items will ship within 1-3 business days.

For pre-orders, please consult the appropriate product page for approximate shipping dates.

Orders for Hamdingers will ship between 7 business days and 35 years, depending on expiration date.

What are your shipping options and how much do they cost?

We offer standard and expedited shipping. The cost of shipping is determined by the dollar value of your cart. Please note that even if the value of your cart is zero dollars, shipping costs will still apply.

If your order is over a certain weight it will be upgraded to ship via Federal Express™. If we are delivering to a residential address, your order will ship via FedEx Home Delivery®, which only delivers Tuesday through Saturday (no Monday deliveries).

Do you ship internationally?

At this time, we only ship to the United States (including APO, FPO, DPO, and U.S. Territories) and Canada. We do not ship to space. Please stop asking that.

Will I be responsible for additional fees when shipping to Canada?

Yes. Shipping on our site does not include import taxes, customs duties, or brokerage fees, which may be levied by Canadian customs.

You will be responsible for paying those fees and taxes in order to receive your order. We have no way of determining what those fees may be, even with our extremely advanced space-age technology.

I didn't get everything I ordered.

There are several reasons that an order may be incomplete. If you have ordered more than one product, and one of those products is in pre-order status, the preorder product will ship to arrive to you on the release date of that product. We also ship from more than one warehouse; if your order contains products that are shipped from different locations, they will arrive in different shipments. There are times that we have back-orders and occasionally there are promotional or “Gift With Purchase” items that ship from a different location than the product. It’s also possible that a Gizmonic Institute employee intercepted your order mid-shipment, but this is exceedingly rare.

APPAREL SIZING

How do your items fit?

You can find our general apparel size chart here. Actual shirt sizing could vary slightly from provided measurements due to manufacturing tolerance. We strongly suggest referencing the size chart before ordering an item.

What happens if the shirt I receive is a different size than the one I ordered?

If you receive a size that is different than the one you ordered, please email info@mst3k.com.

I chose the wrong size – can I exchange my shirt for a different one?

See Returns and Damages below.

PAYMENT & BILLING

What payment options are available?

We currently accept Visa, MasterCard, American Express, Discover, PayPal, and Amazon Pay. These are the only payment options for the site at this time. Solid gold bars are shiny and pretty but not accepted.

When will I be charged for my order?

If you use PayPal or Amazon Pay, your account will be charged immediately upon order.

Please be aware that many banks will freeze funds when you make a purchase with a debit card. For this reason, we do not recommend placing pre-orders with a debit card.

If you use a credit card, you will be preauthorized for the purchase amount when you place your order. This preauthorization will appear as a “pending” charge on your billing statement, and will fall off that statement in accordance to your credit card company’s policies. If your order includes any pre-orders, you will see an additional preauthorization on your billing statement when we are ready to ship those pre-orders. Your card will only be charged when an item has been confirmed as shipped by our warehouse.

If your credit card account has been closed, your card has been reported lost or stolen, or your authorization does not clear, you will receive an email notifying you that your order has been cancelled. Once you have received this email you will have to create a new order.

RETURNS & DAMAGES

What is your return policy?

We accept unopened returns within 30 days of receipt.

We do not take returns of products purchased from anywhere except from the MST3K Store. Products purchased from retail stores or online retailers are subject to the returns and exchange policy of those locations. We definitely do not take returns of Hamdingers. That’s just gross.

I chose the wrong size – can I exchange my shirt for a different one?

We’d like to correct any issues with your order as soon as you know that there is a problem. Shirt must be returned unwashed, unworn and with the original package within 30 days of receipt. Please email us at info@mst3k.com and provide: 

  • Your order number
  • Name on the order
  • Email the order was made with
  • The new size you are requesting
  • Your favorite cheesy movie

How do I return an item?

Please contact info@mst3k.com prior to returning an item, as a return merchandise authorization (RMA) number will be required. You will be sent return instructions once you have been assigned an RMA.

Once your return has been received, you will receive a refund for the full cost of the product (including applicable sales tax). We are unable to refund any shipping and handling charges unless the return is a result of our error. Please note that customers are responsible for the cost of return shipping, unless the return is a result of our error.

An item I purchased arrived damaged – what should I do?

First, run around your home screaming and panicking. Then, please contact customer service at info@mst3k.com and include pictures of reported damages. We will do our best to fix the problem.